Is there a money back guarantee on universal remotes?

So, what is a money back guarantee?

A money back guarantee is also known as a satisfaction guarantee which essentially means if a consumer is not confident or satisfied with the product they purchased, they can get their money back.

At Uni Remote Controls, we pride ourselves on customer satisfaction and even though we back our products 100%, we offer a “No questions asked” money back guarantee because we want our customers and to be content with our service and our products. We also take pride in our reputation and are always looking at ways to maintain our positive standing in the marketplace.

We have found in the past that the money back guarantee has been required not from faulty products but rather for incorrect universal remotes that have been purchased. It is important to do your research before you purchase a remote. Even with our universal remotes that are compatible with so many different brands around the world, there are still some brands that they are not compatible with. If you are unsure before you purchase a remote, feel free to call and ask questions first to see if the particular remote is what you want and more importantly what you need. Our friendly staff are more than happy to help in advising what best suits you and your requirements.

Other requests for universal remotes have been from customers not realizing their original remote wasn’t faulty and that their actual issue was a mechanical problem with the actual air conditioning unit. They had to call for a serviceman in and it ended up being a costly exercise including his call out fee and the replacement of damaged parts in their unit.

We understand that some of our competitors do not provide a money back guarantee and that is their prerogative. We however provide one because we care about our customer’s satisfaction and we want to focus on providing value and build trust with our customers. We also would like the customer to know that they have nothing to lose when purchasing from us.

My Universal Remote Control is not working properly, what should I do?

Nothing lasts forever, even remote controls have life spans. One important thing to remember though is, only replace them when the actual remote is faulty, not the garage door or air conditioning unit. It is important to work out where the real problem lies before you order a new remote control. Garage doors are fairly simple mechanisms that tend to last a long time, however, they do require servicing. This servicing can including major mechanical work through to a simple replacement of a remote. Similar too are air conditioners. They need to have their filters cleaned and over time their compressors usually require replacing amongst other things.

At Uni Remote Controls, we simply provide replacement remotes when you require a replacement remote. We do not carry our mechanical services.

So, how do you know if your universal remote is not working properly?

Well firstly, a large number of our sales are due to an original remote being lost or misplaced. In this case, it is important you find the correct remote to the one you currently have. If you want a replacement remote that is not necessarily an ‘original’ brand item ie. A universal remote, then we can help. In some cases, people have emailed me a photo of their original brand which makes things easier if they can’t find the specific brand model / type. Otherwise, the specific brand or model / type is ideal for us to work out which universal remote will do the job. Both our air conditioning remotes are compatible with most brands in the world including the more common brands in Australia such as Daikin, LG, Fujitsu, Mitsubishi, Panasonic, Samsung and Sharp. Both remotes have the capacity to be compatible with up to 6000 different types of models including a vast amount of Asian brands.

A medium percentage of our sales are due to existing remotes becoming faulty and in some cases fall apart. There are a lot of older brands and associated remotes out there that have lasted a long time and in some instances the remote has outlasted the life span of the individual air conditioning unit. The original remote is then obsolete.

Again, our universal remotes are very flexible and are compatible with most brands in the world, even brands you have never heard of. There is a very good chance our remotes will be suitable for your needs.

The other thing to determine if your remote is not working rather than you having a mechanical problem is turn the air conditioning unit on or off from the actual unit. Even press some buttons like temperature up or down, fan strength etc, anything your unit may have to see if the unit is working sufficiently.

Lastly, check the batteries in your remote. It may sound simple, but you would be surprised how this simple exercise is not considered when working out why the remote is not working.

So remember, before ordering a remote, work out if you have a mechanical problem or if you actually have a faulty remote. If it’s a remote you need, call us.

Are universal air conditioner remotes really universal?

So what is a universal remote?

A universal remote is either a remote that is compatible with a number of different devices OR with various brands of one or more types of the one device. For example, there are universal remotes that are a single unit that can control items such as the TV, DVD, video and the like and there are universal remotes that can control hundreds of different brands and models of the same device.

There are a lot of universal remotes out there and sometimes the biggest problem is finding the best or the most appropriate one for your needs.

The first thing to take in account when buying a remote is what features does it have. For example, is it a remote that is branded as being compatible with other brands or is it a unit that can control different items. If it is an air conditioner universal remote you are after, then it’s the number of brands that it is compatible with that is important. It would be safer to find a remote that is compatible with as many different brands and models as possible.

The next thing to consider is if your specific brand / type is compatible with the specific remote. Both our air conditioning remotes are compatible with most brands in the world including the more common brands in Australia such as Daikin, LG, Fujitsu, Mitsubishi, Panasonic, Samsung and Sharp. Both remotes have the capacity to be compatible with up to 6000 different types of models including a vast amount of Asian brands.

Universal remotes are the way to go if you need to replace your remote for whatever reason. There are so many specific brand remotes that are only compatible with one particular brand and model type only. The concern with these types of remotes are if the remote is compatible with an older model that have ceased production then the remote becomes superseded as well. We are also finding there are a number of brands / types that are so hard to source that it can take a number of weeks to get the correct remote. These are a couple of reasons why a universal remote is worth purchasing.

You’ll actually also find that a specific remote for a brand / model type only is in most cases either the same amount or more expensive than a universal remote.

Our universal remotes controls are not only competitive with other universal remote controls, they are also cheaper than most ‘single’ brand remotes. The cost of both our remotes is $69.95 excluding freight.

So, I recommend to look into a universal remote if you require a remote control for your air conditioner as a replacement remote. Buy one from us and you won’t be disappointed.

Once my universal remote control batteries are flat, what do I do?

Like most things, batteries have a lifespan. Once the remote stops working, it’s probably a good idea to check that the batteries are still working or require replacement. If they require replacing, don’t stress. All of the batteries used on our remotes are common and easy to buy. For instance, both of our universal remotes for air conditioners ie. K-1000E and the Kt-e08 require 2 x AAA batteries. These can be bought almost anywhere from a supermarket to a newsagent. It is however, preferred to use more reputable batteries such as Duracell or energizers as they tend to last longer and are better for the remotes.

In regards to the garage door remotes, the batteries are more specific. They are as follows:

For model QN – RS017X (compatible with ATA PTX-4) the battery required is a 27A;

For model QN – RF058X (compatible with Dominator 4 button) the battery required is a CR2032;

For model QN – RF038X (compatible with Merlin M-842) the battery required is a CR2032;

For model QN – RS172X (compatible with Merlin+ 3 button) the battery required is a CR2032; and

For model RS050X (compatible with B&D) the battery required is a CR2016 x 2 batteries.

Again, the above batteries are very common and can be found in shops like Coles and Woolworths and at all reputable battery stores. Please note, these are not like the pencil shaped AAA batteries, all of the above batteries for the garage doors are small and round and are about the same size as a 10 cent piece.

It’s pretty simple to replace the batteries once they have stopped working. The universal remote controls for air conditioners have a little compartment at the back of the remote that can simply be slid open, old batteries removed and replaced by new batteries.

With the garage door remotes, each of the remote controls have small phillips head screws at the back of the remotes that require undoing to open the back of the remote to reveal the existing batteries.

Therefore, if you’re remote stops working and your batteries need replacing, don’t stress, just follow the instructions above and you will be right. It wouldn’t hurt to buy the required batteries above before you actually need them so you can do a quick changeover once they actually need replacing. This means you don’t have to run to the shops as quick as you can.

Is it safe to purchase garage door remotes online?

I heard on the news the other day that online shopping has taken over retail shopping in Australia. And why not, the range of products is amazing, the shopping is secure, the delivery is quick and if returns are required, they are also quick with no questions asked. With the busy lifestyle we all live, shopping has never been easier.

In saying this, there are a couple of things that you do need to be aware of when online shopping. There are some less reputable companies with websites that provide inferior products for a very cheap price. Remember, if the product is very cheap and the product seems too good to be true, it probably is. Sometimes some websites have products that is half sometimes 3 times less than most of their competitors. Some of these are evident on E-Bay so it is important to do your research first before you buy.

You will find a lot of products sold on E-Bay are from Chinese companies but not all are reputable companies. When we decided to open the business and specialize in remote controls, we realized we needed a reputable manufacturer because it is our reputation that is at stake if our product is not up to standard. We knew we had to align ourselves with experts in the field. Even though we are an Australian based company, our products are manufactured out of China, like most things these days.

There are thousands of manufacturer’s in China and it is easy to form an association with a manufacturer that is substandard and can cause many problems down the track. We went through a detailed research and development phase in investigating who the remote control specialists were in China and narrowed down a list of over 100 into 1.

Other things to watch out if you are buying with a credit card online is if a site has a secured socket layer (SSL) encryption installed. Of course, our site does.

It is also important to give as little as possible information on a website when purchasing a product. This reduces severe outcomes such as stolen identity. You will find our website is very simple and efficient. We only require the basic information to do a transaction.

Lastly, it is safest to protect against malware with regular updates to your anti-virus program. For peace of mind, this is probably best to do anyway.

So factoring in the basic points above, even though online shopping is quick and easy, you do have to be careful when sourcing a product from a reputable company / website. Our website provides various options for garage door remotes. So if you want a replacement remote that is not necessarily an ‘original’ brand item, then we can help. Look at our website under Garage Door Remotes to see what brand types we provide alternative / replacement remotes for.

Are universal remotes worth purchasing?

When anyone asks me about what is the advantage of a universal remote, I can think of a one “f” word answer; “flexibility”.

Flexibility of either being compatible with a number of different devices OR with various brands of one or more types of the one device. For example, there are universal remotes that are a single unit that can control items such as the TV, DVD, video and the like and there are universal remotes that can control hundreds of different brands and models of the same device.

The flexibility also allows for the compatibility with older brands that have ceased production on the units and associated remotes. Otherwise, what else is the buyer supposed to do if their current remote is now supereseded with no alternative. We are also finding there are a number of brands / types that are so hard to source that it can take a number of weeks to get the correct remote. These are a couple of reasons why a universal remote is worth purchasing.

There are a lot of universal remotes out there and sometimes the biggest problem is finding the best or the most appropriate one for your needs.

When researching universal remote controls for air conditioning units particularly, it is imperative you take in account a couple of very important factors.

One is what features does the remote have. There doesn’t need to be too many features, after all it’s a remote for an air conditioner. The features will need to have the standard swing, vane buttons and fan buttons along with the temperature control.

The next thing to consider is if your specific brand / type is compatible with the specific remote. Both our air conditioning remotes are compatible with most brands in the world including the more common brands in Australia such as Daikin, LG, Fujitsu, Mitsubishi, Panasonic, Samsung and Sharp. Both remotes have the capacity to be compatible with up to 6000 different types of models including a vast amount of Asian brands.

When buying a remote, you want to make sure that it is not only easy to program but easy to use. Our instructions are simple and it is quick to program.

One thing we pride ourselves in is our prompt service / delivery. We guarantee ‘same day dispatch’. Once we receive an order (if it’s before 2pm), we then package up the relevant remote and put it in overnight express mail that same afternoon. We’ve delivered a remote to Stradbroke Island by 10am the next morning after receiving the order request.

Lastly, cost is a big factor. Our universal remotes controls are not only competitive with other universal remote controls, they are also cheaper than most ‘single’ brand remotes. The cost of both our remotes is $69.95 excluding freight.

So, hopefully now you have a better idea of what a universal remote can do and what its benefits are. If you require one, you know where to come.

Where are Universal Remotes Made?

When we decided to open the business and specialize in remote controls, we realized we needed a reputable manufacturer because it is our reputation that is at stake if our product is not up to standard. We knew we had to align ourselves with experts in the field. Even though we are an Australian based company, our products are manufactured out of China, like most things these days. Therefore, we needed to ensure we established a strong and workable relationship with the team that ‘are on the ground’.

There are thousands of manufacturer’s in China and it is easy to form an association with a manufacturer that is substandard and can cause many problems down the track. We went through a detailed research and development phase in investigating who the remote control specialists were in China and narrowed down a list of over 100 into 3. We then went to a couple of International Fairs in Guangzou and Hong Kong to view new state of the art products around the world. We then extended our travels in China to see the 3 preferred manufacturer’s production areas to meet the team and see what goes on. This enabled us to make our final decision on who to align ourselves with.

One of our manufacturer’s is based in an area called Quanzhou which is about one hour and a half flight from Guangzhou.Quanzhou, also called Licheng and Citong Cheng in Pinyin, is one of the most famous historical and cultural cities in China. It is an important seaport located in southeast Fujian Province and is the economic and political center of the province. The climate is warm and humid, comfortable for year-round travel, making Quanzhou a popular tourist destination.

In addition to places of historical interest, Quanzhou also abounds in natural beauties including various mountains, river valleys and basins. There are hotels of varying standards as well as small hostels. Quanzhou also has many commercial streets for shopping, such as the Back City Street (Houcheng Street), Zhuangyuan Street, Zhongshan Road and Daxi Street.

But with all the beauty, history and shopping opportunities, I must warn you that Quanzhou is also a very industrial area where a lot of manufacturers are based similar to Shenzen and Guangzhou.

When we landed atJinjiang Airport where one of our suppliers is situated,we were greeted with gifts and flowers and whisked away for a 2 hour drive to the manufacturing plant. We met with sales consultants along with the companies engineers to discuss finer details of their business and their products that we couldn’t find out via research from Australia. We walked through the warehouse and met the whole team individually and spent over a couple of days overseeing production.

We then went back to Australia and went through a detailed testing phase, testing all remotes with remotes / brands in Australia. We needed to know the universal remotes were compatible with the brands noted on the brand code list. We also tested the garage door remotes with the relevant garage door brands we have here in Australia. This phase took up to 6 months to a year for us to refine things with the manufacturers to ensure the products were adequate for use in Australia.

As mentioned above, most manufacturers are based in China and there are many of them including small time players to large business corporations. This includes areas that spill out into Taiwan through to Hong Kong and Singapore.

When Should You Replace Your Garage Door Remotes?

Like most things, remote controls have life spans. However, one important thing to remember, only replace them when the garage door remote is faulty, not the actual garage door. It is important to work out where the real problem lies before you order a new remote control. Garage doors are fairly simple mechanisms that tend to last a long time, however, they do need servicing. This servicing can including major mechanical work through to a simple replacement of a remote.

At Uni Remote Controls, we do not do servicing of garage doors, we simply provide replacement garage door remotes when you require a replacement remote. We do not carry our mechanical services on garage doors.
So, how do you know if your remote needs replacing?
Well firstly, about 70% of our sales are due to an original remote being lost or misplaced and nowhere to be found. In this case, it is important you find the correct remote to the one you currently have. If you want a replacement remote that is not necessarily an ‘original’ brand item, then we can help. Look at our website under Garage Door Remotes to see what brand types we provide alternative / replacement remotes for. In some cases, people have emailed me a photo of their original brand which makes things easier if they can’t find the specific brand model / type. Other photos we have received are of actual garage door motors. If people have lost their remote and have trouble trying to explain what one they had, a simple photo of the garage door motor will suffice in determining a replacement remote.
Another large percentage of our sales are due to ‘original’ brand remotes becoming faulty and in some cases fall apart. We constantly get told that customers are frustrated with original brands as they are not durable enough for our harsh conditions. With some remotes, the rubber buttons seem to fade over time and have been peeling off and the plastic casing has a tendency to crack when dropped on concrete.Our replacement garage door remote types that are compact and stylish are also very robust. The casings are made of a combination of hard plastic and stainless steel with the buttons consisting of either plastic or stainless steel. No rubber is used in any of our products. Our research and development team are mindful of our competitor’s products flaws and have been investigating ways how we can differentiate ourselves from them and also display our point of difference.
Recently we are finding more and more people are requiring extra remotes for their doors and don’t want to pay the price of the ‘original’ brand. Either their family is growing and their kids are now starting to drive or new tenants have moved in and require additional remotes. We have a good relationship with several Real Estate Rental Agents, Body Corporates and Property Managers that constantly contact us when conditions change in their rental properties.
So remember, before ordering a remote, work out if you have a mechanical problem with the actual door / motor or if you actually have a faulty remote. If it’s a remote you need, call us.

How do I identify the best universal remote control?

There are a lot of universal remotes out there and sometimes the biggest problem is finding the best or most appropriate one for your needs.

When researching universal remote controls for air conditioning units particularly, it is imperative you take in account a couple of very important factors such as:

  • What features does the remote have?
  • Is the remote compatible with your specific brand?
  • Is it easy to program?
  • How fast can you get it?
  • How much does it cost?

Both our remotes (the KT-e08 and the K-1000E) have features that are standard in the marketplace and they have to be, to be compatible with so many different brands. The features include:

  • A Mode button which helps you navigate through all the buttons.
  • The Swing and Vane buttons which enables you either set the remote on an automatic blowing direction or specifically to your needs.
  • The Fan button helps you control the power of the fan you require.
  • The temperature display button that controls the how hot or cold you prefer.
  • Time On and Time off buttons to help you set a timer on your remote for when you are not at home.
  • The Set or Select buttons to aid in securing the correct synchronized code.
  • A clock button to help set the right time.

All of the features from the above noted buttons are displayed on a large LCD screen at the top of the remote.

If you are not choosing an ‘original’ remote that is specific to a single brand, compatibility is very important. Both our remotes are compatible with most brands in the world including the more common brands in Australia such as Daikin, LG, Fujitsu, Mitsubishi, Panasonic, Samsung and Sharp. Both remotes have the capacity to be compatible with up to 6000 different types of models including a vast amount of Asian brands.

When buying a remote, you want to make sure that it is not only easy to program but easy to use. Our instructions are simple and it is quick to program. By using the “Brand Code List” within the packaging, once your specific brand is located, use the temperature “Up” and “Down” buttons to guide you within the specific range for your type of unit. Once the remote has synchronized with the unit, press Select or Set. It’s that easy!

With the current sweltering conditions we are currently experiencing, we understand the urgency of obtaining the remotes fast. We guarantee same day dispatch once we receive your order and we can get the remotes to you by lunch time the next morning.

Last but not least, how much do they cost. We guarantee that our universal remote controls for air conditioners are very competitive in cost with the total cost of $69.95 excluding freight. We are aware that some of our competitors are selling theirs at $80 – $100 in some cases.

So there you have it in a nut shell, when investigating the most appropriate universal remote control for your needs, please take note of the above and good luck.

Garage Door Remote Control Replacement Instructions

Unlike our air conditioner remotes, our garage door remote control replacements are not universal. We have single remotes that are compatible with the more popular single brand / types in Australia. Therefore, the programming instructions need to be specific to the individual remote / type that you require. Our garage door alternative remotes are not only compact and stylish, they are also easy to program.

See our range of garage door remote replacement types below with their specific remote programming instructions.

 

Type: QN-RF038X compatible with Merlin M-842 (2 button green)

Suits Merlin products 430R and 230T post July 2001 and M-530 and M-532 with hopping receiver cards

Frequency: 433.92Mhz

Battery: CR2032*1

Modulation: FSK

 

Programming instructions

  1. Unscrew and remove the plastic lid / casing on existing ceiling mounted receiver/control unit
  2. Slide back the thin green coloured strip* to reveal control panel
  3. Locate the Learn button on the control panel
  4. Press the Learn button for more than one second, then press the button on the hand remote you wish to use for one second
  5. Press the remote button again to confirm
  6. The remote is now successfully compatible with your control unit

Thin green coloured strip*

This strip will only be on an original / authentic Merlin receiver/ control unit. Otherwise the control panel may already be exposed.

 

Type: QN-RS172X compatible with Merlin + or C945 (3 channel mini remote)

Suits Merlin models M650, M850, E940M, E943M, E945M, E950M, E128M and E138M

Frequency: 433.92Mhz

Battery: CR2032*1

Modulation: ASK

 

Programming instructions

  1. Locate the orange coloured Learn* button on the existing ceiling mounted receiver/control unit
  2. Press and hold the button on the hand remote you wish to use. The LED indicator on the remote should flash continuously
  3. Press and immediately release the orange coloured Learn* button on the existing ceiling mounted receiver/control unit
  4. The opener light on the receiver should flash or 2 clicks should be heard
  5. The remote is now successfully compatible with your control unit

The orange coloured Learn* button

The Learn button may be a different colour depending on the year of the model of the receiver / control unit

 

Type: QN-RS050X compatible with B&D

Suits B&D products FAM4, FAM5, FAMR, EL4, EL5, ELR, CAD4, CAD5, CADR, CADP, CADP Diamond, CAD Diamond WQ, CAD Diamond PD

Frequency: 433.92Mhz

Battery: CR2016*2

Modulation: ASK

 

Programming instructions

  1. Locate the orange coloured button on the existing ceiling mounted receiver/control unit
  2. Press the orange coloured button for about one second and let go
  3. Press the button you wish to use on the hand remote for about 2 seconds and until the opener light on the receiver flickers / clicks
  4. Press the same button on the hand remote to check it works
  5. The remote is now successfully compatible with your control unit

 

Type: QN-RF058X compatible with Dominator (4 button)

Frequency: 433.92Mhz

Battery: CR2032*1

Modulation: FSK

 

Programming instructions

  1. Unscrew and remove lid on existing ceiling mounted receiver/control unit to reveal the control panel
  2. Press the button you wish to use on the hand remote at the same time as the Unlock* button on the control panel until the light on the control unit comes on
  3. The light on the control unit will stay on for about 30 seconds and will then flash 3 times
  4. The remote is now successfully compatible with your control unit

Unlock* button

This button name could vary depending on the make or model of door

Type: QN-RS017X compatible with ATA (PTX-4) Securacode

(Suitable for overhead doors)

Suits models GDO 2v6, 2v7, 4v3 and 6v1

Frequency: 433.92Mhz

Battery: 27A

Modulation: ASK

 

Programming instructions

  1. Press and hold the Door Code* button on the ceiling mounted receiver/control unit
  2. Whilst continuing to press the Door Code* button, select a button on the hand remote unit and press for two seconds
  3. Release a button on the hand remote unit only for two seconds
  4. Press the hand remote unit button again for two seconds
  5. Release both the Door Code* button and the hand remote button at the same time
  6. The remote is now successfully compatible with your control unit

Door Code* button

This button name could vary depending on the make or model of door